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Payment Policy**

Payment in full is due at the time services are rendered. We do not offer internal payment plans. We accept cash, checks, MasterCard, Visa, Discover, and American Express. We also accept and can help you apply for CareCredit. For more information on Care Credit or to apply, click here.

Appointment Policy**

We are an appointment only clinic. This ensures patients will receive dedicated time with the doctors providing the best medicine possible. In some cases, unforeseen emergencies may occur. These emergent situations will take top priority. We thank you in advance for your understanding and patience regarding delays this may cause during your visit. For the safety of you and your pet(s), please remain in your vehicle once arriving and call 440-871-6211 to check in. 

Patient Policy**

Some patients do not enjoy the process of coming to the vet. Many of them experience high levels of stress and may behave abnormally. We require all dogs to be securely attached to a non-retractable leash. Cats must be in a secure carrier before entering the building. If you do not own a non-retractable leash or carrier, please let us know and one will be provided to you for the duration of your visit.

Late Policy**

In order to keep the day flowing smoothly and to reduce preventable delays, we request that clients arrive on time for their appointments. Those who arrive 15 minutes after the scheduled appointment time may be required to wait until the doctor has availability. Clients who will be delayed further will be required to reschedule.

Appointment Cancellations/No Call or Show**

If cancellation is necessary, we require that you call at least 24 hours in advance. If you need to cancel your appointment, please call us at 440-871-6211. If after-hours, please leave a detailed voicemail message. A cancellation is considered late when the appointment is canceled less than 24 hours before the appointed time. A late cancellation will incur a $35 fee. A no-show is when a patient misses an appointment without canceling. No shows will incur a $75 missed appointment fee.

**Clinic policies are subject to change without prior notice.

*Capstar is given to all patients being housed in the clinic.

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